13 August 2012

Review: The Groupon Experience

A few months ago the lovely people from Groupon asked if I would like to give their website a shot, and why not I said! I'd never used Groupon myself but like everyone these days I'd heard of it and my family use it quite a bit. Lots of people have mixed reviews but here's my take on the whole Groupon experience.

Groupon say: "Launched in 2009, Groupon UK features one daily deal on the best things to do, see, eat, and buy in a variety of cities across the UK. Our company philosophy is pretty simple: we treat our customers the way we like to be treated. That boils down to a few key things:

We only sell stuff we want to buy
A great price is only half the battle - it’s also got to be a great product or service. Between our top-rated business partners and unbeatable prices, you should feel comfortable venturing out and trying something new.

No cheap talk
We really want you to love Groupon UK. Sneaky, shrouded conditions that sour the experience are a terrible way to accomplish that goal. We want each Groupon UK purchase to feel too good to be true, from the moment you buy to the day you use it."

First of all I was presented with a voucher code for around £30 so that I could purchase an item on the Groupon website, they have many deals so there were plenty to choose from. I set about opening an account which was very easy, all I had to do was enter my details as with any other registration and away you go. It did say if you have a facebook account you can log in with that but I didn't really understand how it worked and when I tried it nothing seemed to happen so I just stuck to the normal registration process.

So what deal could I be tempted by that Groupon had to offer. Well to start with I changed my city choice at the very top of the page to Edinburgh, since I'm near by. It's a simple drop down list in alphabetical order and you can choose lots of places from Aberdeen, Dundee and Glasgow to Lancashire, Liverpool and London. I counted 66 places in total so tons of choice. As well as the city deals which have specific restaurant, hotel and event offers there's also the Goods deals tab which I clicked on the glance over. This tab offers products which anyone can purchase regardless of where you live in the UK. I spied a little Abdominal Toning Belt which had 52% off and at £29 was perfect for my voucher code. I'd always wanted a toning belt so took the plunge and bought one for myself.

When you make a purchase from Groupon the item goes into you’re My Orders tab in the My Account section of the website. Then you have to wait until the deal has ended before Groupon issue you with a Groupon Voucher which can then be used to make your required purchase on the designated website. So in my case the website offering the toning belt deal was Chemist 4 U, so with my Groupon Voucher (which is a pdf document) I opened it up to find instructions from Chemist 4 U on how to make my purchase on their website. All fine and well and the instructions were easy to follow, I'm sure they'll be similar for other websites but what was a bit off putting was that you still have to pay postage at the end of it even though you've bought your deal so you're forking out more cash to get your item! Understandable for the company but still a bit disappointing for the consumer.
I ordered the toning belt from Groupon on 15th May and luckily the deal ended on 16th May so I received the Groupon Voucher really quickly. It did take a while to receive the toning belt from Chemist 4 U though as it didn't arrive until 30th May so a little bit of a wait. As for the toning belt itself it seems to work fine but whether it's toning my tummy or not is anyone's guess but then again I've had a child so can't expect much and I haven't been using it every day so operator error on my part! I've read some of the reviews of other people on Amazon and they really rate this toning belt so I'm going to stick with it and see how it goes.

All in all I'd say my experience of Groupon and it's deals wasn't too bad, it was mostly painless apart from the postage and packaging charge but that wasn't exactly Groupons fault. The deal was genuinely a good deal as the toning belt was on Amazon for over £40 at the time so can't complain there. As I said earlier a lot of my family use Groupon regularly, as well as my mum and I haven't heard any complaints from her so far so I'm giving Groupon a little thumbs up.

Mummies rating - 7/10

Please visit www.groupon.co.uk for more products and information. You can also see what they get up to on Facebook and Twitter so why not pop over and say hello! Remember to tell them The Breastest News sent you.

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